Privacy Policy

Thank you for using La-Venjal Vendor (“the App”), operated by Bhuvij Nourishments Pvt Ltd (“we,” “us,” or “our”). This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your data. By using the App, you consent to the practices described in this policy.

We may collect the following personal information when you use the App:

• Contact details, including your establishment’s name, email address, phone number, and address.
• Business-related documents, such as the Registration Certificate, GST Certificate, and Shops Board picture.
• Payment information (such as bank details), processed securely through third-party payment gateways. We do not store full payment details on our servers.

We may collect non-personal information about how you interact with the App, including:

• Device details (device type, operating system, and unique device identifiers).
• Usage data (pages visited, features used, and actions taken within the App).

With your permission, we may collect and process your location data to provide location-based services, such as showing nearby restaurants and estimating delivery times. You can enable or disable location tracking through your device settings.

We use your personal information to:

• Allocate orders for delivery to customers.
• Process and issue payments related to delivery charges.
• Communicate with you regarding order acceptance and fulfillment.

Your information may be used to respond to inquiries, feedback, or requests for assistance.

With your consent, we may send promotional emails or messages about special offers, new features, or updates. You may opt out of marketing communications at any time.

We may use aggregated and anonymized usage data to analyze app performance, enhance user experience, and make improvements to the App.

• Analyze app performance.
• Enhance the user experience.
• Improve features and services.

We may use or disclose your information when required by law or to protect our rights and safety.

We do not sell your personal information. However, we may share it with:

• Customers: Limited details (such as your name and delivery status) to facilitate order fulfillment.
• Service Providers: Third-party vendors who help operate the App, process payments, or provide analytics.
• Legal Authorities: When required by law or to enforce our policies.

You may update or correct your personal information by accessing your account settings within the App.

You can opt out of marketing communications by following the “unsubscribe” instructions in the emails or messages.

You can enable or disable location tracking through your device settings.

We implement reasonable security measures, including encryption and secure data storage, to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or mobile networks is 100% secure.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. After this period, we securely delete or anonymize the data, unless required by law to retain it for a longer duration.

We may use third-party services (such as analytics providers and payment gateways) that have their own privacy policies. We encourage you to review their policies to understand how they handle your data.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any material changes will be posted within the App, and we may notify you via email or in-app notifications.

If you have any questions or concerns regarding this Privacy Policy, please contact us at: info@lavenjal.com